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Service - Microsoft CRM- Consultant -Manager- Senior Manager

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Experience: 7-20 Years
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Pan-India

Capabilities

  • You should have a minimum 6 years of Experience in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation

Qualifications

6+ Years after MBA/ B.Tech

Skills

MS Dynamics CRM 365 Customer Service, Marketing and Sales

Your Team

As a leading global professional services company, you are invited to join a vibrant team and explore a diverse range of opportunities in strategy, consulting, digital, technology, and operations. You will be a part of a collaborative environment that combines unmatched experience and specialized skills across 40+ industries. This leading enterprise, at the intersection of business and technology, is dedicated to helping clients enhance performance and create sustainable value for stakeholders.

Your Job

  • As a valuable team member, you will serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solutions (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules)
  • Collaborate with stakeholders to understand their business needs and objectives
  • Elicit, document, and analyze business requirements and processes
  • Create detailed process maps and workflows to illustrate current and future state processes
  • Identify bottlenecks and areas for optimization
  • Prepare clear and concise documentation, including business requirements documents, use cases, and user stories
  • Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes
  • Analyze and redesign business processes to maximize efficiency and effectiveness
  • Recommend and implement improvements in collaboration with client teams
  • Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape
  • Use prior experience with MS Dynamics 365 CRM configuration: Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise
  • Work with the client and implementation team: to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, and give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities