You must have deep expertise in CMDB architecture, CSDM implementation, and service modeling in large enterprises, preferably in regulated environments like banking.
Experience in Discovery, Service Mapping, IntegrationHub/APIs, and CI lifecycle management.
You should have ServiceNow certifications such as CSA, CIS (Discovery/Service Mapping), or CSDM Architect/Practitioner.
You must have hands-on experience delivering enterprise-grade CMDB aligned to CSDM, with focus on data quality, dependency mapping, and governance.
Exposure to AI/GenAI in ITSM/ITOM use cases, including integration of AI tools with ServiceNow, and familiarity with agentic AI or generative AI solutions.
Strong understanding of operational resilience, audit requirements, and embedding CMDB into incident/change processes.
Excellent stakeholder management, communication, and cross-functional leadership skills.
Qualifications
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Skills
ServiceNow CMDB & CSDM Architect,CMDB architecture, service modelling standards, integration patterns,Discovery, Service Mapping strategy
Your Team
You will work with a top-tier organization that's been in the game for 50 years, partnering with some of the world's biggest businesses. As India's largest multinational business group, they boast a workforce of over 500,000 highly skilled consultants spread across 46+ countries. Beyond that, they're at the forefront of the financial markets and data industry, delivering exceptional services in Data & Analytics, Capital Markets, and Post Trade. Their commitment to excellence reverberates in everything they do.
Your Job
You will define the enterprise CMDB and CSDM architecture, including service models (business, application, technical), CI class hierarchy, relationships, and lifecycle states.
Lead the design and implementation of CSDM domains (Foundation, Design, Manage, Operate) and define service modeling standards for Tier-1 / critical banking services.
Architect Discovery and Service Mapping strategies for accurate dependency mapping.
Ability to define integration and data ingestion patterns using IntegrationHub, APIs, and MID Servers.
Establish CMDB governance, including data quality standards, reconciliation rules, source-of-truth policies, and certification/audit controls.
Collaborating with stakeholders across Service Management, Architecture, Engineering, and Risk.
